General Information

Need To Know?

A. How To Order (click here)
B. How To Send Artwork (click here)
C. Returns Policy (click here)

Our Guarantee To You:

All SoldByAngels.com products are unconditionally guaranteed against manufacturer’s mechanical defects. Ballpoint pen refills have a minimum shelf life of approximately 2 years. Battery powered products will be shipped with fresh batteries, however, we cannot guarantee the longevity of the battery since it is totally dependent upon usage.

About Production Time and Shipping Times:

All SoldByAngels.com products have both a "production time" and a "shipping time". Adding these two values together will provide an approximate date that you can expect to receive your order:

* Production Time is the amount of time it will take to manufacture your order before it is shipped.
* Shipping Time is the amount of time it will take your order to be received after it is shipped.

Each product will have a "standard production time" that is noted in the product details. A product may also have a "rush production service" option that will reduce production time to 3 working days. See your individual product choices for more information. We offer a variety of shipping service levels to afford our customers the most flexibility in determining when you will receive your order.

**SPECIAL HOLIDAY'S NOTE** - During any of the Holiday Seasons, SoldByAngels.com wants to be sure that you will be satisfied with your order. While SoldByAngels.com will remain open during most Holiday periods, many of our factories operate under reduced schedules. IF YOUR ORDER IS CRITICALLY TIME SENSITIVE, PLEASE CONTACT US IMMEDIATELY SO THAT WE MAY CONFIRM THAT THE PRODUCT YOU WISH TO ORDER WILL NOT BE DELAYED BY FACTORY SCHEDULES.

Order Cancellation Policy:

Any order cancelled within 24 business hours of placement will incur no order cancellation charge, with the exception of any "24 Hour Service" or "24 Hour Rush Service" products. Because of production time requirements, those items may be cancelled only if the product has not yet been printed. Please contact us immediately for these situations so that we may attempt to cancel the order.

Please Note: Any non-rush order cancelled after 24 business hours will incur a $25.00 order cancellation fee, which will be automatically deducted from your refund.

SoldByAngels.com reserves the right to cancel/not accept any order for any reason as determined by SoldByAngels.com management with no cancellation fee assessed.

Printing Methods:

Silk-Screening: Generally, prices include one color silk-screened imprint on barrel up to 5 lines of straight line copy, or as noted on specific product's ordering page..

Laser Engraving: Available on metal pens only. Prices include engraved straight line copy on barrel or cap with character count and line count dependent upon the product. Must specify location as noted.

Second location engraving - as noted, per product.

For custom logos - Fees vary per product, see applicable product notes.

Personalization - certain charges apply per product as noted on product ordering screen.

SoldByAngels.com will not be responsible for artwork errors when artwork is supplied by the customer.

Stock engraving styles are noted on a per product basis - each applicable product will have an available font style selection box.

Receipt:

We suggest that you print or capture your confirmation page as a receipt as well as your order confirmation Email.

Refills:

Black except where optionally available in other colors - as noted on a per-product basis. All refills carry a 2 year shelf life guarantee.

Shipping:

All orders shipped F.O.B. Factory. Please choose a shipping method that will guarantee timely receipt of your products.

Products and Logos:

Products and Logos shown in this website appear only to illustrate the basic products and ability to include messages and art on them and are not intended to suggest that the imprints were designed by our company.

Rights and Permissions:

Reproducing Artwork - The customer warrants that by placement of an order with us,

* they have the right to reproduction of a design or logo and;

* that in the event of a claim to the contrary, they will hold SoldByAngels.com and/or it's affiliated companies harmless from prosecution.